Symposium Policies

Refund Policy

Refund requests for ISAPA 2019 must be made in writing to Custom Management Group d.b.a. ISAPA Conference Services. Requests may be emailed to info@isapa2019.org or surface mailed (postmarked by the date below) to ISAPA Conference Services; c/o Custom Management Group; 154 Hansen Road, Suite 201; Charlottesville, VA 22911 USA. Refund of the Symposium registration fees shall be made according to the date of the request, as follows.

Through 15 March 2019: 75% Refund
16 March 2019 through 26 April 2019: 50% Refund
After 26 April 2019: No Refund


Substitution Policy

If you find that you are unable to attend the Symposium, you are welcome to send a colleague in your place. There is no fee to make this change through 15 March 2019. Registration substitutions after 15 March 2019 shall be charged a $55.00 processing fee.


Returned Check Policy

Remittance must be made in U.S. Dollars. A $25.00 surcharge may be assessed to cover any collection fees.


Important Payment Note

The registration form must be accompanied by your credit card information, check or wire transfer in full payment of registration fees and events. All non-U.S. registrants shall be charged the U.S. Dollar equivalent at the time the charge is processed, unless otherwise indicated. To qualify for early registration rates, your registration form and payment must be faxed, e-mailed or postmarked by 15 March 2019. (Do not e-mail credit card information; please phone us at +1 434-971-4788.) Please contact us at info@isapa2019.org for wire transfer information.


Refunds in case of Emergency

If an attendee is unable to attend the Symposium based on serious illness or death (of self or a family member), a partial refund (amount paid minus a $55 processing charge) may be granted. Requestors shall submit the request in writing to ISAPA 2019 Conference Services. The Symposium Director shall review the request to ensure it is in accordance with written policy. No refunds shall be granted for cancelled or missed flights and/or inclement weather.


Media Attendance

The ISAPA organizing committee may issue press passes to representatives of news media outlets that ISAPA 2019 solicits to attend its meeting and/or approves on a case-by-case basis.